Building Client Loyalty & Retaining Your Top Clients
A Talk by Kim Henderson (Director, Cobalt Compass Solutions)
About this Talk
Repeat customers are crucial to ensuring a staffing organization’s lasting success, and many don’t have a strategy for retaining clients. Over the past few years, most staffing companies didn’t place an emphasis on client retention because demand was so strong. They thought there was an endless need! We all know that economic slowdowns are inevitable and sluggish hiring cycles happen. Conversely, even if we don’t have a downturn, it is always important to minimize customer churn and gain their loyalty.
Join Kim Henderson of Cobalt Compass as she shares strategies and techniques to retain our clients and solidify our place as their trusted advisor. This 10-step plan keeps staffing customers engaged in any economic climate, as well as gains client share and increases your significance.
